Returns & Refunds

Every frame is built by hand in small batches. If yours does not earn its place on your wall, you can send it back within thirty days. Here are the terms, stated plainly so there are no surprises at the end.

The window: 30 days from delivery

You may request a return within thirty (30) (calendar) days of the date your frame is delivered, not the date you ordered it. Because units are built to order in batches, the delivery date is the fairer clock. Requests made after day thirty are handled as warranty claims instead, if the issue is a defect.

How to start a return

Email hello@quipcast.app with your order number. We will reply with a return authorization number and shipping instructions within two (2) business days. Do not ship anything before you have that number, because unauthorized packages cannot be matched to an order and may be refused. Once authorized, your frame must be postmarked back to us within fourteen (14) days.

Condition we need it back in

A full refund requires the frame to come back in resalable condition: the original box and inserts, the charging cable, the wall hardware, the quick-start card, and no cracks, scratches on the bezel or display, liquid exposure, or modification. Normal handling marks are expected and fine.

If it comes back incomplete or damaged, we will still process the return, but we reserve the right to deduct up to twenty percent (20%) of the purchase price to cover repackaging and refurbishment, and to decline a refund entirely on a unit that cannot be resold or safely refurbished. We will always tell you the deduction and why before we issue the refund. There is no deduction on a frame that comes back complete and undamaged.

Who pays return shipping

If the frame arrived damaged, arrived defective, or is not what you ordered, we pay return shipping and we cover the replacement or refund in full. That is on us.

If you are returning it because you changed your mind, return shipping is your cost. We will send you a discounted prepaid label and deduct what it actually costs us from your refund, which is typically $15 to $25 within the United States. You are welcome to ship it back yourself with your own tracked, insured label instead.

Original shipping is not refunded

The outbound shipping you paid, currently a flat $12.95, is not refunded on a change-of-mind return. This is standard practice and it is how we can offer returns at all at this scale. If the frame arrived damaged, defective, or was not what you ordered, we refund it in full.

When you get your money back

We inspect returns on arrival and issue the refund to the original payment method within ten (10) business days of receipt. Your bank or card issuer then takes its own time, usually another five (5) to ten (10) business days, before the credit appears. We email you the moment the refund leaves our side.

Limits

One change-of-mind return per customer. Frames bought from anyone other than QuipCast directly are handled by that seller under their policy, not ours. Units sold as B-stock, open-box, refurbished, or at a discount below the standard retail price are final sale and clearly marked as such at the time of purchase. Defect claims are never final sale; the Limited Warranty applies to every unit regardless of what you paid.

If your order is delayed

Frames are built in batches, so there is a real gap between your order and your shipment. Your order confirmation names the ship window we are working to. If we are going to miss it, we will email you with a revised date and you can cancel for a full refund at that point, no questions and no conditions. You can also cancel any unshipped order at any time for a full refund by emailing us.

Damaged in transit

If the box arrives crushed or the display is cracked, photograph the package and the frame before unpacking further and email us within seven (7) days of delivery. We ship a replacement and file the carrier claim ourselves. You do not deal with the carrier.

Subscriptions

QuipCast Pro and QuipCast Premium can be cancelled any time from your account settings. Cancellation takes effect at the end of the period you have already paid for, and you keep full access until then. Monthly plans are not prorated. Annual plans are refunded on a prorated basis for the unused full months remaining. The 14-day trial does not require a card. If you were charged after cancelling, or charged twice, tell us and we will refund it in full without argument.

Questions

Reach a human at hello@quipcast.app.